"I'll get back to you."
This is the hold button of Killer Phrasedom. Basically, your great idea will be
handled in sequence by the next available naysayer. Some other variations of this
That's a subject
for another meeting.
sorry...did you say something?
put that on the back burner.
What to Do About It
First confirm that youre on hold, not disconnected, by asking the appropriate
line of questioning. Then
Clarify the reason.
Find out whether this is a delay, a lack of time or a legitimate need to confer.
Is there an advantage to the delay? Does the boss have to check things out
Clarify the situation.
Agree on the need for input. Explain that you can't do anything until you
get it. Is there anyone else who can provide this information or is this person
the single or final authority? Offer to help gather any of the additional
information that may be required.
Tips For Leaders
Define your reasons for the delay. Also, if you can't advance the idea, say
so. Specify when you will respond. "I'll get back to you by Tuesday."
is a delay, not a Killer Phrase.
Go to Killer Phrase #2 "If
it ain't broke..."
Go to Killer Phrase #3 "We've
always done it this way."
Go to Killer Phrase #4 "I'll
get back to you."
Go to Killer Phrase #5 "It'll
Go to Killer Phrase #6 "No!""
Go to Killer Phrase #7 "Great
idea, but not for us."
Go to Killer Phrase #8 "Do
you realize the paper work it will create."
Go to Killer Phrase #9 "It
isn't your responsibility."
Go to Killer Phrase #10 "We
tried that before."