Feedback and its sponsor SMART Technologies ULC (collectively "SMART") appreciate your feedback and requests for information via this site. In general, information sent via this site will be deemed NOT confidential. By sending information, you grant unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information. You also agree that SMART is free to use any ideas, concepts, know-how or techniques that you send for any purpose. We will not, except as otherwise noted in on this site, release your name or publicize the fact you submitted materials or other information unless: a) we ask your permission to use your name, b) we first notify you that the information you submit to a particular part of this site will be published or otherwise used with your name on it or c) we are required to do so by law.

Privacy Policy
The following information explains the policy of SMART regarding the collection, use and disclosure of your personal information.
SMART collects and uses personal information in order to: (i) respond to queries or requests from you; (ii) process orders from you; (iii) conduct market research and track sales data; (iv) understand your needs and preferences; (v) develop, enhance, market and provide products and services; (vi) personalize and facilitate the ease and efficiency of your visit to SMART's Web site; (vii) administer and discharge SMART's obligations in relation to any agreement you have with us; (viii) manage and develop our business and operations; and (ix) meet legal requirements.

Collecting, Protecting and Using "Personal Information"

Except as set out in this privacy policy, we will not disclose your personal information without your consent unless we are legally required or entitled to do so. Personal information may be collected directly from you or from third parties. This information may be collected in person, over the telephone, through the mail, or over the internet. When SMART collects personal information from you, we will explain how we intend to use it, will collect only what we believe is reasonably necessary to meet those purposes, and will not use or disclose it for other unrelated purposes without your consent, unless legally required or entitled to do so. As an example, SMART may collect personal information (i) when you register to receive personalized information on its Web site or from SMART Customer Service; (ii) to gain entry into one of SMART's secure sites; and (iii) to enter one of SMART's promotions.

SMART may share your personal information with third parties, such as channel partners, service providers or other organizations (i) where the third party or SMART has your consent; (ii) where legally required or entitled to do so; (iii) where the third party is acting as our agent, contractor or service provider and has agreed to handle your personal information in confidence and in accordance with applicable laws; and (iv) where business mergers, divestments or acquisitions are involved. For example, when you register for certain sales promotions, SMART may share your personal information with a SMART channel partner that it feels can help meet your needs.


SMART's business processes will be designed and applied to appropriately safeguard your personal information, having regard to the sensitivity and use of that information.

If you don't want your personal information disclosed to others, or if you would like to be removed from any of SMART's subscription lists, please email SMART will not sell or rent your personal information to any other organization without your explicit permission.

Access to "Personal Information"

We aim to keep your personal information as accurate as possible. If you would like more information about SMART's privacy practices or would like to request access to or update your personal information, please contact:

Privacy Officer
Shirley A. Roberts

SMART respects the concerns of individuals regarding their personal information, and will respond within a reasonable timeframe and within the time required by law.

What is "Personal Information"?

Personal information means information about an individual (i.e name, home address, resume information, financial information, health information, photographs, age, marital status, religion etc).
In compliance with applicable laws, SMART's Privacy Policy is not intended to and does not apply to:
· the collection, use or disclosure of personal information for personal, domestic, artistic, literary or journalistic purposes; or
· the collection, use or disclosure of "business contact information" (i.e. an individual's name, position name or title, business telephone number, business address, business e-mail, business fax number and other similar business information) for the purpose of contacting an individual in their business capacity.

IP Addresses
SMART collects IP addresses for system administration and internal tracking. When you visit SMART's Web site, our servers log the IP (internet protocol) address, length or each visit, number of requests per visit, operating system and browser type. SMART does not link this information to any personal information that an individual may otherwise voluntarily submit.

Some of SMART's Web pages may use "cookies" so that we can better serve you with more tailored information when you return to SMART's Web site. Cookies are pieces of information that are transferred to your computer's hard drive for record-keeping purposes. The information stored will make it faster and easier for you to use SMART's Web site because it allows you to use the Web site without having to re-enter information on each visit.

SMART does not use cookies to retrieve information from your computer that was not originally sent in the cookie, and it does not use information transferred through cookies for any promotional or marketing purposes. Some SMART Web pages use cookies to track usage patterns in order to improve the usefulness and effectiveness of SMART's Web site. This information is not shared or sold to any third parties whatsoever.

SMART may also scan internet communications for system management and security purposes, in order to detect inappropriate software and unauthorized access. Privacy and confidentiality may not be possible when using unencrypted internet communications.

In cases where SMART uses third parties to process transactions that include personal information, reasonable efforts are taken to ensure they apply comparable or higher standards concerning collection, use and disclosure.

By using SMART's Web site, you signify your agreement with the SMART Privacy Policy. SMART reserves the right, at its discretion, to change, modify, add, or remove portions of this policy at any time. Your continued use of this Web site following changes to these terms means you accept those changes.

Copyright 1999-2004 All rights reserved.
Updated: January 12, 2004

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